A senior nurse keeping watch over a hospital transition point

WardTrace · Healthcare accountability platform

Every Handoff Has an Owner. Every Claim Has Proof.

WardTrace helps hospitals keep track of what happens next. It keeps a patient's next step and a claim's supporting evidence visible until a named person acts, so neither gets lost between teams.

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Human judgmentRules you can auditReviewable historyEvidence visible

01 / The gap

“We Sent It” Isn't the Same as “They Own It”

Hospitals send more messages, referrals, discharge needs, and flagged claims than teams can track by memory. A sent message still needs an owner. Has someone accepted the next step, or is the message just marked as delivered?

That gap shows up as a real cost, not an abstract one. Staff spend time reconstructing what happened after the fact, and a patient's next step goes unowned. A flagged insurance claim sits with no record behind it strong enough to survive a second look from an auditor or a payer.

02 / One platform. Two first applications.

Follow responsibility across care. Follow evidence across claims.

Care Handoffs

Keep the patient visible until the next staff member acts.

A handoff can leave one team before the next accepts it. That includes results, referrals, discharge needs, coverage requests, and warning signs. Care Handoffs keeps the need, owner, time due, and escalation path in one record. Teams can see who needs to act.

01Need

The request and the facts that make it urgent travel together, not as a separate message someone has to go find.

02Owner

The sender stays accountable until the next person actually accepts the handoff, not just receives it.

03Clock

The hospital-defined response window stays visible to everyone involved, not buried in a policy document.

04Escalation

A stalled case reaches the right person before it disappears into a queue.

Explore Care Handoffs View the presentation ↗

A maternal-care handoff being directly accepted by the next clinician

A care coordinator reviewing the next step at shift change

Responsibility is a relay

The handoff is complete when the next person receives it, accepts it, and acts.

Device Evidence

Turn disconnected records into proof another expert can re-check.

A fraud score can flag an unusual claim. A reviewer still needs the device story. Device Evidence connects the patient, device, consent, activity, clinical review, and bill in one Claim Passport. The reviewer can then check whether the records support the bill.

One recordThe patient, device, consent, and bill records sit in one place.

One viewA reviewer sees what agrees, what does not, and why.

Re-checkableAnother authorized reviewer can examine the same record later.

A finding starts review. It never decides the claim.

Explore Device Evidence View the presentation ↗

A connected medical device and its evidence being reviewed together

Two integrity specialists independently reviewing connected devices

The Claim Passport

Source facts, findings, limits, and the reviewer's action travel together. A finding starts review. It never decides the claim.

03 / See how it works

One workspace keeps the next action in view.

Click each area to follow the patient, the handoff, the owner, and the evidence. The active signal brightens where attention is needed.

WardTrace workspace Case in view

PatientThe patient stays attached to the next action.

The request, its context, and its urgency move together instead of becoming another loose message.

A focused view of the WardTrace workflow. Exact screens, controls, timing, and policy are configured with each organization.

04 / What this could return

Illustrative examples, with every assumption shown.

Choose an application to see the large-organization example from the end of its presentation. There is no calculator or hidden model. Replace each assumption with your actual figures.

Hospital operations leaders reviewing the morning care flow

Care Handoffs · Illustrative 500-physician, 25,000-discharge hospital

What a focused handoff program could return.

650hours / week

If a 500-physician organization cuts its 6,500 weekly prior-authorization hours by 10%. Prior authorization is the time spent getting a payer's approval before care. (AMA 2025 Prior Authorization Physician Survey: 13 hours per physician per week.)

$3.1Mgross cost / year

25,000 discharges × 15% readmitted × 5% fewer × $16,300 average readmission cost. (AHRQ HCUP Statistical Brief #304, 2020 data.)

$6Mmaximum exposure

A 3% penalty cap under HRRP (Medicare's Hospital Readmissions Reduction Program) applied to $200M of applicable Medicare fee-for-service base operating DRG payments. A DRG (diagnosis-related group) is the unit Medicare pays a hospital stay by. (CMS HRRP: reductions are capped at 3%.)

Watch the Care Handoffs presentation ↗

Illustrative assumptions from the WardTrace presentations. Actual results depend on integration scope, baseline performance, adoption, policy, and measured pilot outcomes.

05 / Go deeper

See the full story in presentation form.

Open either presentation in a new window and move through the story at your own pace.

Presentation 01 · Care Handoffs

When a handoff breaks, the patient becomes the messenger.

The operational gap, the human consequences, and a four-part chain of responsibility.

Open presentation ↗Presentation 02 · Device Evidence

Devices create facts. WardTrace connects the full record.

See what happens when claims are paid first and bad ones are chased later. Explore the Claim Passport and how WardTrace connects to the systems you use.

Open presentation ↗

Care continuing across the threshold of a hospital at dawn

Next step

Start with one controlled workflow.

Start with one type of handoff or claim. Agree on who owns each step and what evidence is needed. Measure what changes, and expand when the record supports it. Bring your case volume or claim data so we can replace the examples with your figures.

Book a private walkthrough See the value examples ↑